You're working at your parents' store while they're away on their honeymoon for a couple of weeks. It's an easy job, and your parents pay you pretty well for it, but today a rather demanding customer walks in...
"Excuse me! I bought this cat toy and it doesn't work. My son chased it for just five minutes and then it stopped moving! I want a refund!" Karen doesn't have a receipt, and you try to explain that you can't do anything about it either."Why?! You sold me a broken product, I know my rights as a consumer!... I want to see your manager!"